TERMS AND CONDITIONS

Privacy and Cookie Policy

At Niiil.com, we have a clear policy for processing your data to prevent any misuse of your information.

When you buy online at Niiil.com, or when you sign up for our newsletter, we collect and store your personal information. It is your name, address, email and phone number that is registered. We store this information in order to handle your order as quick as possible. If you are a recurring customer, you will not have to re-enter your information.

At Niiil.com, we collect statistics about which areas of the website our users visit. This data is not collected for the individual user. We use data on all of our users’ navigation to understand how our users as a group use Niil.com, and on this basis, we strive to make the website better. We cannot track where you come from or where you surf on the Web, when you leave our site.

In addition, we collect information about what products our users, as a group, prefer. This information is also used to improve the website. We do not sell or otherwise disclose information about our users’ use and navigation on our website. We do not sell or disclose your purchase information to a third party.

The information, you share with Niiil.com, is confidential. We do not rent or sell your name, email, address or any information about you to others. Excluded is data that by the Danish law has to be released.

When shopping at Niil.com, your information is secure. We will never see your credit card information, as all transactions are made through a third party’s payment system.

General Information

Niiil I/S

CVR-nr. 39452510

Address: Immerkær 25 2 tv, 2650 Hvidovre

Email address: info@niiil.com

 

Payment

We accept the following credit cards: Mastercard & Visa.

For purchases with Visa and MasterCard we do not charge any fees from individuals. The money will first be checked on your card when the item is shipped.

 

Delivery

We deliver order with Coolrunner, which is delivered directly to the door.

Delivery to the curb is under your own responsibility.

 

Denmark: sought within 2-3 workdays

Europe: sought within 4-6 workdays

The world: sought after 10-12 workdays

 

Right of Withdrawal

The cancellation period expires 14 days after the day you receive your order.

If the order consists of multiple lots or parts, the cancellation period expires 14 days after the date you receive the last lot or the last part.

The deadline means that you have 14 days from the reception, to let us know that you will cancel your purchase. You can send an email to info@niiil.com or use the default cancellation form, which you find at the bottom of the terms of trade.

You cannot undo the purchase by refusing to receive the item without notifying us at the same time.

 

Withdrawal of a Part of an Order

If you have purchased more items from us, you have the option to return one or more items even though they are purchased in one order.

Please note that you pay your shipping costs if you regret part of your purchase.

Return

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the package returned, and you will be liable if any damage occurs during transport.

Compared to the cost of return, the cheapest solution is taken.

In case the package is lost, the customer is responsible. We therefore recommend Track & Trace during shipment in order to track the package.

No Right of Withdrawal

The following agreement cannot be returned:

Delivery of goods made according to your specifications or having a distinctive personal touch. Delivery of sealed goods which, for health or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.

The Condition of the Product When You Return It

You are liable for any deterioration of the value of the item that is made due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words, you can try the product in the same way as if you tried it in a physical store, but you should not take it for real use.

If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant’s commercial value.

We recommend returning the item to the original packaging.

If the original packaging is missing, it may result in a depreciation of the item.

Repayment of Purchase Amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount for which you are liable.

We refund all payments received from you, including delivery costs (excluding additional delivery costs in cases where you have chosen a different delivery form than the cheapest form of standard delivery we offer) within 14 days from the date we receive your delivery message that you want to undo the agreement.

We will return the money with the same payment method you used to purchase, unless we have agreed otherwise.

We can withhold payment until we receive the item unless you send us documentation that you have returned it.

 

Warranty

The rules of the buyer’s deficiency apply to purchase.

When you shop with us as a consumer, you have a right of 24 months warranty.

If your complaint is justified, it means that you can either get the item repaired, exchanged, the money back or a discount in the price, depending on the specific situation.

You must advertise within “reasonable time” after you have discovered the error. If you advertise within two months after the error has been discovered, the complaint will always be timely.

If your claim is warranted, we will refund your reasonable shipping costs. The item must always be returned in proper packaging and remember to receive a receipt for shipping so that we can refund your shipping costs.

The item is sent to:

Immerkær 25, 2 tv, 2650 Hvidovre

When you return the item, please provide a detailed description of the problem.

This is done on an A4 paper, where you answer the following questions:

  1. What is your name?
  2. What is your order number?
  3. What is the problem?
  4. How did the problem arise?

We do not receive packages without shipment or packages sent per. COD.

 

B2B Purchase

For business purchases there is 3 months of withdrawal right.

 

Privacy Policy

We need the following information when you shop with us:

Name, address, phone number and email address.

We register and disclose your personal information in order to deliver the item to you.

The personal data are registered with Niiil I / S and stored for five years after which the information is deleted.

We also collaborate with a number of other companies that store and process data. Companies only deal with information on our behalf and cannot use them for their own purposes.

We only collaborate with computer users in the EU or in countries that can provide your information with adequate protection.

The data controller at www.niiil.com is the Commercial Group.

As registered with Niiil I / S, you are always entitled to send us your objections to registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act. For further information please contact: info@niiil.com

 

Appeals

If you as a consumer will complain about your purchase, please contact Info@Niiil.com

If we are unable to find a solution, you can file a complaint

 

Center for Klageløsning

Nævnenes Hus

Toldboden 2

8800 Viborg

www.forbrug.dk

If you are resident in a EU country other than Denmark, you can appeal to the EU Commission’s online complaint portal here: http://ec.europa.eu/odr

Model Withdrawal Form

The Terms and Conditions are latest updated on 26.01.2018

Til:

Niiil.com

Immerkær 25, 2 tv

2650 Hvidovre

E-mail: Info@niiil.com

 

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods for the provision of the following service,

______________________________________________________________________________________

 

Ordered on: _______________________________     Received on: _______________________________

 

Name of consumer: ______________________________________________________________________

 

Address of consumer: ___________________________________________________________________

 

Signature of consumer: _________________________________________     Date: _________________

(only if this form is notified on paper)